Privacy Policy
Privacy Policy - Exceptional Surfaces Edmonton Ltd.
Effective Date: November 14, 2025
Last Updated: November 14, 2025
Introduction
Exceptional Surfaces Edmonton Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://offer.gonanoedmonton.ca/ or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
Request a quote or inspection
Contact us via phone, email, or contact form
Sign up for our newsletter or blog updates
Apply for financing through our partner iFinance Canada
Schedule a service appointment
This information may include:
Full name
Email address
Phone number
Mailing address
Property address
Property details (roof type, surface materials, etc.)
Payment information (processed securely through third-party processors)
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring website addresses
Geographic location (city/region level)
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.
How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain our services
Process your requests for inspections, quotes, and services
Communicate with you about appointments, services, and warranties
Send you marketing communications (with your consent)
Process payments and prevent fraud
Improve our website and customer experience
Comply with legal obligations
Analyze website usage and trends
Sharing Your Information
We do not sell your personal information. We may share your information with:
Service Providers
Payment processors
Financing partners (iFinance Canada)
Website hosting and analytics providers
Email marketing services
Customer relationship management (CRM) systems
Legal Requirements
We may disclose your information if required by law or in response to:
Legal processes or government requests
Protection of our rights, property, or safety
Investigation of fraud or security issues
Enforcement of our Terms and Conditions
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Third-Party Services
iFinance Canada
When you apply for financing, you will be directed to iFinance Canada's platform. Their collection and use of your information is governed by their own privacy policy. We encourage you to review their privacy practices.
GoNano Technology
We are authorized applicators of GoNano© products. Any information shared with GoNano for warranty purposes is subject to their privacy policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
Encryption of sensitive data
Secure server infrastructure
Limited access to personal information
Regular security assessments
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
Your Privacy Rights
Depending on your location, you may have the following rights:
Canadian Residents (PIPEDA)
Right to access your personal information
Right to correct inaccurate information
Right to withdraw consent for marketing communications
Right to request deletion of your information (subject to legal retention requirements)
Alberta Residents
You have additional rights under Alberta's privacy legislation regarding the collection, use, and disclosure of personal information.
Exercising Your Rights
To exercise any of these rights, please contact us at:
Email: [email protected]
Phone: (780) 236-1661
Mail: Exceptional Surfaces Edmonton Ltd., Edmonton, Alberta, Canada
Data Retention
We retain your personal information for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy
Comply with legal obligations (including warranty requirements)
Resolve disputes and enforce our agreements
Warranty-related information is retained for the duration of the warranty period plus applicable limitation periods.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Marketing Communications
With your consent, we may send you:
Service updates and promotions
Educational content about surface protection
Blog post notifications
Seasonal maintenance reminders
You can opt out of marketing communications at any time by:
Clicking the "unsubscribe" link in our emails
Contacting us directly at [email protected]
Calling (780) 236-1661
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending an email notification (for significant changes)
Your continued use of our services after changes indicates acceptance of the updated Privacy Policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Exceptional Surfaces Edmonton Ltd.
Email: [email protected]
Phone: (780) 236-1661
Address: Edmonton, Alberta, Canada
Governing Law
This Privacy Policy is governed by the laws of Alberta and Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy applies to Exceptional Surfaces Edmonton Ltd. and the website https://esedmonton.com
The Agony of Waiting
Missed meetings. Lost time. Frustrated customers. When your ride is late (or doesn’t show), everyone loses.
Surprise Charges &
Hidden Fees
Unexpected costs hurt your budget — and your trust.
No-Shows When You
Need Them Most
High-demand hours or last-minute changes shouldn’t mean you’re stranded. But for most, that’s the reality.
What our clients say about us
Discover the experiences of our satisfied customers! Read their testimonials to learn how our services have made a positive impact on their businesses.
"Thank you for your honesty, professionalism, and a job well done at a cost that made sense. I highly recommend them to anyone looking to protect and extend the life of their roof!"
Greg K.
Happy Client
"Excellent team to deal with. Fantastic product and service! Highly recommend to anyone looking to get the best bang for your buck on your roof!"
Scott H.
Happy Client
"Was looking for a cost effective way to extend the life of our roof. Found this treatment to be a great solution for our 20yr+ shingles."
Colin D.
Happy Client
Frequently Asked Questions
How long does the treatment last
Depending on roof age and condition you can expect 3 to 15 additional years. We will recommend the best option after inspection.
When should I apply Go Nano to my roof?
It isn’t so much the age that matters but rather the current condition of a roof.
You will of course benefit greatly from applying GoNano Shingle Saver to a younger roof (up to 5 years old) however our GoNano Revive product is perfect for older roofs (from 6 to 20 years).
The sooner you apply Gonano Shingle Saver or Revive, the sooner you benefit from GoNano’s anti-aging properties.
What does it cost?
The cost of a GoNano treatment depends on several factors, including your location, the complexity of your roof, and its current condition.
Features like the pitch of your roof, gables, and overall accessibility can also impact pricing. Additionally, some resellers may have higher costs based on their market area.
For an accurate quote tailored to your home, we recommend reaching out to your local GoNano reseller for a free roof assessment.
Does the application of the product void the warranty from shingle manufacturers?
No, GoNano does not void any of the current shingle manufacturer warranties.
We have undertaken a comprehensive legal assessment with our law firm to confirm this for the leading shingle manufacturers such as IKO, Owens Corning, BP, and GAF.
What is the warranty period on GoNano technologies?
Depends on the product but for Shingle Saver (for asphalt shingles) is 15 years. Revive is guaranteed for 10 years, Bio-Boost 5 years and Concrete and Wood Saver is up to 10 years.
The treatments applied by our certified partners are guaranteed for a period that can vary according to the type and condition of the surfaces at the time of installation. The warranty is fully transferable in the event of the sale of your home.
Which institutions have approved your nanotechnology product?
Our nanotechnology has been proven by top-notch American institutions to make sure it's the real deal:
Tested under Impact Resistance Standard (UL2218)
Tested under Fire Proofing Standard (UL790)
Tested under Great Winds Standard (ASTM D3161)
How soon can you book?
You can contact us and book us for our soonest available spot! Our teams are efficient, so we'll make sure your project is taken care of in a timely manner.
Ready to Protect Your Roof?